Shipping and Return Policy
· We ship from our saddle shop in Monroe, Utah via FedEx or the United States Postal Service whenever possible. Domestic shipment time varies from 5-10 business days for in-stock items, depending on your proximity to Utah. For custom orders, shipping time varies per order. Shipping cost depends on the item(s) ordered, and the destination location.
· Please, keep in mind that it takes time to build, process, pack, and prepare an order for shipment, and delivery time will vary accordingly. Federal Express and the USPS operate Monday - Friday, excluding most major holidays. Off days are not included in transit calculations.
· When approaching a holiday or in case of inclement weather, please consider the possibility of delayed transit times
· International Shipments: We ship worldwide. Shipping and handling charges will vary with the weight of the package and distance. We try to ship via the United States Postal Service whenever possible, and ship through UPS for saddles only. Certain countries have size restrictions on packages and cannot be shipped via parcel post. In these cases we must use a courier service, and the cost can be considerably more.
· Returns: We cannot give refunds for items purchased, but items purchased can be exchanged only within 10 days. All exchanged items must be returned in the same condition as when shipped - unused. We do not accept exchanges on used merchandise. Any additional shipping charges are the responsibility of the customer.
Re-pack the items in a sturdy box with a copy of any paperwork that came with them, if available. Include a detailed note explaining exactly what you need and why. Send the package prepaid and insured by UPS GROUND, FEDEX or the US POSTAL SERVICE. For your protection, please insure the package. Used, misused, or incomplete items are not returnable.
Custom-ordered and personalized items are not returnable.
Down payment or Deposits are not refundable or exchangeable.
Our return address is:
High Quality Saddles, LLC
1265 North Brooklyn Road
Monroe, Utah
84754
Privacy Policy
High Quality Saddles, LLC is committed to providing the highest level of security and privacy regarding the collection and use of our customer's personal information, as well as that of all visitors to our website. Personal information may be collected through the submission of account applications and online transactions. A detailed description of High Quality Saddles’ Online Privacy is provided below. If you have additional questions regarding the privacy of your personal information, please contact us.
Respect of Right to Privacy
High Quality Saddles respects your right to privacy and takes every precaution to provide you with the highest level of privacy within our online store.
Collection and Use of Personal Information
The collection of personal information online is designed to protect access to your personal accounts and to assist us in providing you with the products and services you want and need. All personal information collected and stored by High Quality Saddles is used for our specific business purposes.
Employing stringent security measures in the collection of your personal information, all High Quality Saddles online transactions are submitted to our secure server.
Limited Employee Access to Personal Information
High Quality Saddles limits employee access to your personal information to only the business owners. High Quality Saddles also educates all employees about the importance of confidentiality and customer privacy.
Third Party Disclosure Restrictions
All information that we collect is used exclusively by High Quality Saddles to provide you with the highest level of service and reliability possible. We do not share information regarding your lifestyle or buying habits with any outside entities. We do make our mailing list available to anyone outside of High Quality Saddles.